Refund policy

Because Forge & Grain products are personalized and made to order, custom or engraved items are generally not eligible for return or exchange due to change of mind, customer-provided spelling or detail errors, or dissatisfaction with a design that was approved before production.

If your order arrives damaged, defective, or contains an engraving error caused by Forge & Grain, please contact laser@forgeandgrainco.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging when applicable.

After review, Forge & Grain may offer a repair, replacement, re-engraving, or refund when appropriate. Please do not return an item without receiving return instructions from Forge & Grain first.

Order changes or cancellations may be possible before production begins. Once engraving or other custom production has started, the order can no longer be changed or canceled.

Original shipping charges are non-refundable unless a return or replacement is required because of an error by Forge & Grain.

Any authorized return should be sent only to the return address provided by Forge & Grain with the return authorization.